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Important Notice: New bill design, online tools, mobile app

TCEC has moved to an improved software system. The new system streamlines processes and provides a better member experience. We appreciate your patience during the transition. As of September 6, please note the following:

Download SmartHub

  • New software system goes live, all forms of payment are accepted again.
  • TCEC will no longer accept American Express credit card payments. We will still accept Visa, MasterCard and Discover.
  • To increase the security of your information, phone payments will go through an automated system.
  • Members on TCEC's AutoPay option with drafts scheduled for Sept. 2 will instead draft Sept. 6. Otherwise, AutoPay is not affected by the change.
  • Register for SmartHub and download the SmartHub mobile app.
    • Watch this video to learn more about SmartHub.
    • Already using SmartHub on your phone? Log out and clear data in the app to choose TCEC.
    • Your previous TCEC Mobile app can be deleted.
  • Use SmartHub to enroll in text notifications for outages affecting your meter(s).
  • Bills will have a new easy-to-read format beginning in September.

Questions? Call TCEC Member Solutions at 580.652.2418 or email info@tcec.coop.

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