No Power? Report it quick.
Power outages can happen at any time, for a number of reasons. TCEC takes steps to keep your power on but sometimes an outage in unavoidable due to weather or other circumstances. Members can now use the SmartHub app to report an outage.
With SmartHub, you don’t have to wait to speak to someone and you don’t have to provide your information - it’s already populated based on your account login.
Before reporting an outage, you should first check your main breaker and look to see if their neighbors have power. Take note of any tree limbs or downed power lines to include in the outage comments.
Log in to SmartHub from your phone or the www.tcec.coop website and click the option to ‘Report Outage.’ Check the outage status to be sure an outage is not already reported for your location then click ‘Report an outage’ to proceed to the next step. Follow the instructions, include any helpful comments for the dispatcher and click submit. Within seconds, it will be recorded in the system and a dispatcher will be notified. The outage will be entered into a service order and given to a service technician.
Members can also call 580.652.2418 anytime. During major outages, our telephone lines are crowded with members calling in. Calls are answered in the order they are received. Members can follow social media for major outage updates but should not use it to report outages since it is not connected to the outage system.